Refund Policy

This Website is operated by SnapTo (Red Lava LLP).

This Refund Policy explains when and how SnapTo (Red Lava LLP) ("Snapto", "we", "us") refunds payments made for Snapto plans and add-ons purchased on https://snapto.ai or https://app.snapto.ai. Please read it together with our Terms of Service and Cancellation Policy.

1. Free Trial

Snapto offers a 7-day free trial, and no credit card is required to start it, so you can evaluate the platform fully before paying. For this reason, payments for paid plans are refunded only in the cases listed in section 3.

2. Subscription Fees

Snapto plans and add-ons are prepaid for a monthly or annual billing period. Once a payment is successful and the plan or add-on is activated on your account, the fee is non-refundable. This includes:

fees for a billing period that has already started, whether or not you use the service during that period;
the unused part of a monthly or annual billing period if you stop using the service or cancel before the period ends; and
fees for features or add-ons that you purchased but did not use.

Plans are not renewed automatically, so you are never charged for a new billing period unless you choose to pay for it.

3. When We Issue a Refund

We will issue a refund in the following cases, provided you report the issue within 15 days of the payment date:

Duplicate payment: you were charged more than once for the same plan, add-on or invoice. We refund every extra payment in full.
Incorrect amount: you were charged more than the price shown at the time of purchase. We refund the excess amount.
Plan not activated: your payment was successful, but the plan or add-on you paid for was not activated on your account and we are unable to activate it within 3 business days of you reporting it. We refund the full amount.
Failed transaction: money was debited from your account, but the payment failed or was not recorded against your Snapto account. See section 6 for how these are reversed.

4. Non-Refundable Charges

WhatsApp messaging charges: conversation and messaging charges are billed by Meta directly to the payment method on your Meta Business account. Snapto does not collect these charges and cannot refund them. Please contact Meta for any billing query about them.
Policy violations: payments for accounts that are suspended or terminated for breaching our Terms of Service or Meta's WhatsApp Business Messaging Policy or Commerce Policy.
Enterprise and custom plans: refunds, if any, are governed by the signed agreement or order form for that plan.

5. How to Request a Refund

Email us at support@snapto.ai from the email address registered with your Snapto account, and include:

your registered email address and business name;
the invoice number or the payment/transaction ID;
the payment date and amount; and
the reason for your request (for a failed transaction, a bank statement or screenshot showing the debit).

6. Refund Timelines

Acknowledgement: we acknowledge your request within 2 business days.
Decision: we confirm by email whether your refund is approved, with reasons if it is not.
Processing: approved refunds are initiated within 2 business days of approval.
Credit: the amount reaches your original payment method within 5–7 business days of the refund being initiated, depending on your bank or card issuer.

If money is debited but the payment fails, your bank or our payment partner usually reverses it automatically within 5–7 business days, in line with the Reserve Bank of India's turnaround time guidelines for failed transactions. If you have not received it by then, contact us with the transaction details and we will follow it up for you.

7. Mode of Refund

Refunds are made only to the original payment method used for the payment, such as the same card, UPI ID, bank account or wallet. We cannot refund to a different card or account, or in cash. Refunds include the GST charged on the refunded amount, and we issue a GST credit note where applicable.

8. Disputes and Chargebacks

If you have a concern about a charge, please contact us before raising a dispute or chargeback with your bank. Most issues are resolved faster directly, and we will work with you and our payment partner to resolve them.

9. Changes to This Policy

We may update this Refund Policy from time to time. Changes apply to payments made after the updated policy is published on this page.

10. Contact Us

For any question about refunds or a payment, email us at support@snapto.ai or call/WhatsApp us on +91 9650403225.

Refund Policy last updated on 5th October, 2026.