Cancellation Policy

This Website is operated by SnapTo (Red Lava LLP).

This Cancellation Policy explains how you can cancel a Snapto plan or add-on purchased on https://snapto.ai or https://app.snapto.ai, and what happens when you do. Please read it together with our Terms of Service and Refund Policy.

1. How Billing Works

Snapto plans and add-ons are prepaid for a monthly or annual billing period. We do not set up auto-debit, e-mandates or recurring card charges. Each billing period is paid for manually, so you are only charged when you choose to pay.

2. How to Cancel

You can cancel at any time, in either of these ways:

Do not renew: when your billing period ends, your plan expires and you are not charged again. You do not need to inform us.
Cancel before the period ends: email us at support@snapto.ai from the address registered with your Snapto account and ask us to cancel your plan or close your account. We confirm the cancellation by email within 2 business days.

3. What Happens After You Cancel

Your plan stays active until the end of the billing period you have already paid for, unless you ask us to close your account sooner. Paid features are deactivated after that.
Fees already paid for the current billing period are not refunded, except in the cases listed in our Refund Policy.
WhatsApp messaging charges are billed by Meta directly to the payment method on your Meta Business account. They are managed in your Meta Business account and are not cancelled or refunded through Snapto.

4. Changing Plans and Add-ons

To move to a lower plan or stop an add-on, such as additional agents, choose the lower plan or leave out the add-on when you renew. The change takes effect from your next billing period.

5. Cancellation Before Activation

If your payment was successful but your plan or add-on has not been activated on your account, contact us. If we cannot activate it within 3 business days of you reporting it, you can cancel the purchase and receive a full refund under our Refund Policy.

6. Refunds on Cancellation

Where a cancellation is eligible for a refund, the refund is initiated within 2 business days of approval and credited to your original payment method within 5–7 business days of being initiated, as set out in our Refund Policy.

7. Free Trial

You can stop using the free trial at any time. No payment details are needed for the trial, so there is nothing to cancel and you will not be charged.

8. Cancellation by Us

We may suspend or cancel your plan, and will inform you by email, if you:

breach our Terms of Service;
violate Meta's WhatsApp Business Messaging Policy or Commerce Policy, for example by sending spam or prohibited content; or
use Snapto for fraudulent or unlawful purposes.

Plans cancelled for these reasons are not eligible for a refund.

9. Enterprise Plans

Cancellation terms for Enterprise and custom plans are set out in the signed agreement or order form for that plan. Where the agreement does not cover a point, this policy applies.

10. Contact Us

To cancel, or for any question about this policy, email us at support@snapto.ai or call/WhatsApp us on +91 9650403225.

Cancellation Policy last updated on 5th October, 2026.